TOOL REVIEW

Microsoft 365 Copilot review: worth it only if you live in Office

Teams already deep in Word, Excel, Outlook and Teams

The verdict

7/10

Best for
Teams already deep in Word, Excel, Outlook and Teams
Price
Around US$30/user/month add-on to a Microsoft 365 business plan
Free plan
No
  • Local relevance 7/10
  • Ease of use 8/10
  • Business value 6/10

Compelling if your business runs on Microsoft 365 — hard to justify if it doesn't. The value is the integration, not the model.

Office software with an AI panel

Microsoft 365 Copilot’s pitch is proximity: AI inside the apps your team already uses all day. Drafting in Word, summarising a Teams meeting, building a formula in Excel from a plain-English request — that’s where it shines, because it can see your documents and calendar.

The catch is the bill. At roughly US$30 per user per month on top of existing licences, it’s the priciest option here, and the value collapses the moment your team isn’t living inside Office.

What this means

Copilot’s advantage is integration, not intelligence. Judge it on how much of your day is already spent in Microsoft apps — that, not the underlying model, decides whether it pays for itself.

South African usability

The per-seat add-on stacks on top of existing licences, so the dollar cost adds up quickly for smaller teams.

Enterprise data-handling is a genuine strength; still confirm your tenant settings and where processing occurs.

ChatGPT (GPT-5.5), Google Gemini, Anthropic Claude